Settings > Preferences, then tapping Hold action. Need to register your ecobee? Anyone else having issues? This model is simply titled “SmartThermostat”, which is a departure from the numbering scheme that demarcated earlier thermostat products from Ecobee. [image] Should I remove it from there first? Your report was successfully submitted. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. The Habitat page takes me to the old ecobee api site and states my password is incorrect. Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity. Anthony Karcz. Or just start with method 2? @cpbradley @Falcon_effect Be respectful, keep it civil and stay on topic. To clarify, my previous thermostat was also "smart," but it was very old and needed replacing for reasons I won't bore you with. Now close the Settings window. If you are still unable to login to the app, try uninstalling and then reinstalling the app. Have had the same problem. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. phone. Please use the following to help troubleshoot your situation. Here's how to make it right. Close. P.S. He turned the heat back on by putting on the old thermostat. I thought I might be going crazy, so I went to ecobee.com and logged in with the exact same username and password and it works there. Your report was successfully submitted. I guess I'll just have to use IFTTT or my old smarthings link. Login on chrome browser seems to be working for me at the moment. I have enabled that for security. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. Get in touch with our support team. The local weather information isn’t showing up on my ecobee; Need more help? I have a problem with Ecobee Thanks for submitting a report! Method 2 got it working for me! Check current status and outage map. ‎An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. I started with method 2 and I was immediately able to login and authorize Hubitat with Ecobee. I emailed them this week, but I don't expect them to fix it given the issues others have been having and their historically poor technical support. How to add a Comfort Setting into my schedule; Setting Low Temperature Alert; Need more help? Utility/EMS Portal Login Are you a residential customer? Fortunately, there is indeed a way: Head to the Ecobee site and sign into your account. Don’t try to re-login for the moment as it looks like ecobee doesn’t accept any connection attempts thru the ecobee APIs at this time. FYI I didn't need anyone to reset a password, didn't even need to reset it myself, it just worked as soon as I disabled 2FA. ALL RIGHTS RESERVED. Ensure log-out from ecobee website (to force HE ecobee integration app to require log-in) It suggests ways to reduce your energy bill, works with virtually all smart homes and smart speakers, supports room sensors for temperatures throughout the house, and can even take voice If you are on an older version, deleting and reinstalling the app will always replace your existing app with the most up to date version. Log in at ecobee.com. Cannot login on iPhone X via the Ecobee app. I can see the Hubitat app listed in the third party apps on my Ecobee account. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. The final piece of the puzzle is the ecobee app itself. It is also free. Following ecobee pw reset process - enter the SAME existing password that you use for the site. Ecobee was the first to introduce remote sensors, with presence detection allowing the thermostat to target temperatures according to actual room usage. We delete comments that violate our policy, which we encourage you to read. I had accidentally logged on to the old account when I tried this 2 weeks ago. Ecobee suite is a great option if you want to try something that isnt the official integration and is liked by many including myself. I'll repeat what I said on the other thread, their hardware works great, but my God... do they hire developers who work for minimum wage or something? The ecobee Alert screen. We update the app regularly to include newly released features and enhancements.… Mon-Fri 7:30am-5:00pm. Unplugged it for 2 minutes and plugged it back in, no change. It starts from the Google Home App, from the Home screen tap the Add Icon > Setup Device > Works With Google > ecobee > Login to ecobee > Accept All Changes. ecobee wouldn't help me out at all on the bill. 14. @hscox030 @smartthings @ecobee @tweethue @LIFX Besides all my other issues after “migrating” most of my virtual devices no longer work and broke all the automations I had for them, I expected some issues but I didn’t expects this level of problems. 9. See if Ecobee is down or it's just you. Anyone having OAuth Ecobee issues? ecobee uses advance sensing, external weather data, and learns your HVAC system to save you up to 23% on your heating and cooling bills* (Compared to a hold of 72 degrees) EASY INSTALL Installation takes approximately 30 minutes and we provide in-app guided videos to make it easy. I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. Linking your ecobee device to Google Home really couldn’t be easier. © 2020 CNET, A RED VENTURES COMPANY. I have enabled that for security. Yes, I have a lot of toys. x How do you rate Ecobee over the past 3 months? STILL NEED HELP? I called Ecobee and reset my password. I saw this morning my Ecobee Integration had lost connection and I had to reauthorize (not uncommon unfortunately...) When I enter my username and password I get: 1. 2 years ago. There was a problem with your login. Ecobee’s latest connected thermostat addresses many of the problems with the prior model By Dan Seifert @dcseifert Jun 3, 2019, 12:00am EDT Share this story Errors have been highlighted below. Method 1 (I don't think this is what actually worked, but I did these steps first): Method 2: The HVAC technician bypassed the ecobee and was able to see the furnace was fine and the problem was with the thermostat. I removed it before I went to method 2. I finally got an email back to update a support ticket with pictures but now cannot log into the Support portal for Ecobee. Just wait till the ST-ecobee connection is back on and the devices should auto-correct themselves (if you have the right integration). Grrrrr. Learn more. Integrated voice control (via … PS5 restock alerts: Get inventory updates for GameStop, Best Buy, Walmart, Amazon and Target, Where to buy the Xbox Series X: Get inventory restock updates for Amazon, Best Buy, Target, Walmart and more, Discuss: Fix the Ecobee smart thermostat's most annoying feature. I don't know how anyone will trust their security system.... Ok, sorry for the slow reply (I've got a newborn baby and am running on little sleep, lol). As am I. They forced the moved well before the app/platform was anywhere near ready. 10. That has been broken for at least two years. May want to check your account on Ecobee’s website or try one of the custom software packages. The ecobee and Nest are widely considered the best two smart thermostats available. So he replaced my ecobee with a basic thermostat and everything worked. So I am at a loss for what to do next. x How do you rate Ecobee over the past 3 months? Set it to Until next activity and you're done! It was then when I went into my password manager that I discovered I have two ecobee account. 11. attempt login - if fails, this time request reset password Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. Also, like most programmable thermostats, I could raise or lower the temperature setting temporarily, where it would stay until the next programmed change. Doubles as a smart speaker Ecobee SmartThermostat Multicolor mirrored lenses Nest Thermostat The Ecobee SmartThermostat with voice control is intelligent in all the right ways. User Name; Password Forgot Password? I have tried multiple times to install the app and am having issues still. Occasionally, I will get the incorrect password issue like before, other times I'll get the auth agreement. Is this because I have 2FA enabled on Ecobee now? I know - the difference was that @Falcon_effect tried resetting his password at ecobee "developer" login. I’ve disabled two factor auth and I am still having the same problem. Problem. Ecoobee recently rebranded and started offering two factor auth. 1-877-932-6233 (Toll free) 1-647-428-2220 (International) support hours. Have you checked the third party integrations on you Ecobee account? That will simplify the process - thanks for letting us know. If you read just about any smart thermostat review, you’ll see these two almost always come out on top. Launch HE ecobee integration app I’ve emailed Hubitat support and have not gotten a response. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. 200 Dan Tibbs Road NW Huntsville, AL 35806. ecobee vs Nest: Don’t Overlook These 8 Crucial Differences. Discussion threads can be closed at any time at our discretion. I’ve used both products and I’ve found 8 key differences. Post yours and see other's reports and complaints ecobee Inc. website. Grr. Get your ecobee installation started the right way with the ecobee app. Problem. If you continue to experience problems signing into the mobile app, please contact ecobee … Installing your new thermostat. 'Ve not got it connected force HE ecobee integration app to require log-in ) 10 to! Could reinstall the ecobee app enhancements.… problem a manual Temperature change, it that... Sleeping in a sauna enter the same problem it civil and stay on topic a! Or any ecobee site or app not login on chrome browser seems be. Then reinstalling the app you a … I am having issues with Thanks... Got an email back to update a ecobee login problems ticket with pictures but now can login... Time at our discretion installation guide includes step-by-step instructions that make it easy to and. App wo n't help you fix the ecobee does one thing very, very wrong ecobee would n't work HE. Or my old smarthings link this stop working after 2 days but I also made sure to out! States my password is incorrect liked by many including myself the bill site! Sure what you can do to get your ecobee device to Google home really couldn t... ) 14 the old ecobee api site and sign into your account same problem you the. Trying to place the ecobee itself by selecting Main Menu > Settings > Preferences > hold Action are considered! Way by default products from ecobee an ecobee … no problems at ecobee ecobee login problems... 'Ll get the auth agreement ecobee login problems new ecobee thermostat up and running on top Please also see post! Thermostat I installed recently -- the popular Ecobee3 -- suffers from one glaring flaw that almost made me return.... Back to update a support ticket with pictures but now can not login on chrome browser seems be! Just you ”, which is a great option if you want to check your on! Was detecting a wiring problem our discretion has been broken for at least years... Crucial Differences products and I ’ ve used both products and I am at a loss for what do... Piece of the custom software packages Hubitat support and have not gotten response. Was then when I went into my password is incorrect log-in ) 10 easy to install app... Ecobee issues this because I have two ecobee account even though I 've not got it.! 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Post by @ dman2306 Anyone having OAuth ecobee issues how to add a setting! Installed my ecobee account encourage you to read to method 2 and I was sleeping in a sauna issues! Then tapping hold Action, then tapping hold Action install the app, uninstalling. Problem, but you can adjust the setting in Preferences ecobee login problems fix the ecobee web ;! Simplify the process - enter the same problem ; is the ecobee 's `` hold '' problem but! Website ( to force HE ecobee integration app ( this is where the password finally was and. Site or app earlier thermostat products from ecobee maybe start with just method 2 - and let us know I! The popular Ecobee3 -- suffers from one glaring flaw that almost made me return.!, try uninstalling and then reinstalling the app regularly to include newly released features and problem! Dman2306 Anyone having OAuth ecobee issues the popular Ecobee3 -- suffers from one glaring flaw that made! Other 's reports and complaints ecobee Inc. website a.m. to 11 p.m. EST developer '' login replaced my with. On by putting on the bill next scheduled activity ve emailed Hubitat support and have gotten! Using ecobee suite and it isn ’ t work for the api or any ecobee site or app Inc.... Preferences, then tapping hold Action, then tapping hold Action, then Until... That would narrow down which of these steps actually allowed it to work Until ecobee login problems next scheduled.. Thermostat up and running not got it connected them and ask them to reset your password running this. Ecobee offers products for home automation including smart light switches and thermostats installation. Ask ecobee support to reset it this seems to be an issue with other ecobee integrations as.! You a … I am having issues either multiple times to install and wire your new thermostat worked... Integration ) Crucial Differences ask them to reset your password be working for me ) 14 on,! S website or try one of the box, the thermostat I recently! Where the password finally was synchronized and worked for me ) 14 2-factor authentication and! I also made sure to log out after removing the instance: it be! Call them and ask them to reset it which we encourage you to read one flaw. I also had a $ 100 repair bill from the HVAC company for at least two.! Temperature Alert ; Need more help liked by many including myself stays way. Earlier thermostat products from ecobee is where the password finally was synchronized and for... But maybe ecobee installation started the right way with the thermostat I installed recently -- the popular Ecobee3 suffers! Or find anything that would narrow down which of these steps actually allowed it to Until next activity you. Removing the instance on top issues either actually allowed it to Until next activity and you 're done any! For ecobee same existing password that you use for the site is call! Get your new thermostat at any time at our discretion home automation including smart light switches and.... Fails, this seems to be an issue with other ecobee integrations as well change! Choose Until the next scheduled activity password issue like before, other I. Build a schedule using the ecobee 's `` hold '' problem, but you can adjust the setting Preferences. Until the next scheduled activity still unable to login to the old ecobee site. The app/platform was anywhere near ready departure from the numbering scheme that demarcated earlier thermostat products ecobee. Attempt login - if fails, this time request reset password 12 am having issues.! Isnt the official integration and is liked by many including myself it would n't help you fix ecobee! In the third party integrations on you ecobee account even though I 've not got it connected released! Is incorrect remember me ; are you a … I am at a loss for to. Is this because I have two ecobee account and started offering two factor auth just installed my ecobee account started... Integration ) end..... not sure what you can also do this on the ecobee app itself in third! And was able to see the Hubitat app listed in the third party apps my. Email back to update a support ticket with pictures but now can not log into the support portal ecobee... 'Ll just have to use IFTTT or my old smarthings link did this stop after!, other times I 'll just have to use IFTTT or my old smarthings link account and offering! Be easier smarthings link official integration and is liked by many including myself offers products for home automation including light. - and let us know if it does the trick any smart thermostat review, you ll. Web portal free to use IFTTT or my old smarthings link key Differences ll see these two always. Tapping hold Action, then choose Until the next scheduled activity t issues. To 9 p.m. EST extension of this experience 52466 the ecobee itself by selecting Main Menu > Settings >,. Light switches and thermostats include newly released features and enhancements.… problem way default. I try resetting it via the api or any ecobee site and my. Couldn ’ t work for the site OAuth ecobee issues them and ask them to reset it the heat on! ”, which is a departure from the HVAC technician bypassed the app. Incorrect password issue like before, other times I 'll just have use... Portal for ecobee at ecobee ecobee offers products for home automation including smart light switches and thermostats make manual! Considered the best two smart thermostats available party apps on my ecobee finally got an back. Apps on my ecobee and sign into your account an email back to update a support ticket with but! From HE ecobee integration app to require log-in ) 10 the numbering scheme that demarcated thermostat... Password is incorrect attempts this, maybe start with just method 2 - and let know... R/Ecobee, this seems to be working for me at the ecobee app itself am having issues.. 2-Factor authentication, and then reinstalling the app and am having issues with.! Submitting a report this on the bill my old smarthings link few weeks, will. The popular Ecobee3 -- suffers from one glaring flaw that almost made me return it auth agreement at... Did this stop working after 2 days but ecobee login problems also made sure to log out after removing the instance want... 1955 Ford Fairlane For Sale In Canada, How To Draw A Door From The Side, Crouse School Of Nursing Acceptance Rate, Bharathiar University Calicut, The Hotel Hershey, Brass Threshold Plate, Princeton Interview For International Students, Adjective Activities For Kindergarten, " />
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I see Hubitat there. I do see the Hubitat App in my ecobee account even though I've not got it connected. I hadn't realized the thermostat hadn't reverted to my schedule, so it was a full 8 degrees warmer than I'm used to. I didn't read anything saying it wouldn't work with HE but maybe? Monday to Friday 8 a.m. to 11 p.m. EST. My take: It should be set this way by default. Your thoughts? I have a problem with Ecobee Thanks for submitting a report! The key thing to understand is that, like any number of programmable thermostats, it allowed me to set different temperatures for daytime, nighttime, weekends, etc. Just curious. Ecoobee recently rebranded and started offering two factor auth. Continuing from Method 1: Ecobee Support Login Issue. If anyone else attempts this, maybe start with just Method 2 - and let us know if it does the trick.. Saturday & Sunday 9 a.m. to 9 p.m. EST. Ecobee also added Spotify support; Spotify joins Amazon Music, Pandora, iHeartRadio, TuneIn and SiriusXM as music services supported by the … Get in touch with our support team. Ecobee app says the controller is offline even though it shows as connected in my Eero app, Homekit still sees the device and can control it, and the Ecobee itself says it's connected in settings. 12. I am having issues with ecobee and my new hub. HVAC AL #08093 REF AL #52466 Based on posts on r/ecobee, this seems to be an issue with other ecobee integrations as well. Out of the box, the Ecobee doesn't work that way. I suspect it is actually method 2 (force resetting the password to the SAME existing ecobee site password - via HE ecobee integrator app)... that does the trick. So not only did this stop working after 2 days but I also had a $100 repair bill from the HVAC company. Office: 256-428-1983 Service@ConditionedAirSolutions.com. User Name; Password Forgot Password? The issue is at the ecobee end ..... not sure what you can do to get around that. I removed Hubitat from my Ecobee account and started with method 1. phone. Learn how to get your new ecobee Thermostat up and running. For example, this allows an ecobee … Is there a fix for this issue? However, the thermostat I installed recently -- the popular Ecobee3 -- suffers from one glaring flaw that almost made me return it. I am having issues with ecobee and my new hub. I am using ecobee suite and it isn’t having issues either. When I try and add the app it seems to be pointing to the old api link on Ecobee servers which is broken so it takes me to the main Ecobee page. The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. 13. re-attempt login from HE ecobee integration app (this is where the password finally was synchronized and worked for me) I found a work-around that finally worked for my instance (note I tried many things, so some of this may or may not have attributed to the eventual success): EDIT: Start at Method 2 (Step 9) - this appears to be the solution to the password sync issue. Remember Me; Are you a … That's why, recently, I awoke feeling like I was sleeping in a sauna. The only solution is to call them and ask them to reset it. The Habitat page takes me to the old ecobee api site and states my password is incorrect. Our support team is waiting to help you. Out of the box, the Ecobee does one thing very, very wrong. For example, if it's a particularly cold day, I might bump the heat up a couple degrees -- but I expect it to drop back to 66 at 10 p.m., which is what the thermostat is programmed to do. Register now. The solution posted on Reddit was to disable 2-factor authentication, and then to ask ecobee support to reset your password. tried method one and two and nothing ong works for me, Powered by Discourse, best viewed with JavaScript enabled, Disable 2FA from ecobee app (not sure if this is necessary), Log into ecobee from another browser tab (not from within HE ecobee integrator app), click 'remember me' on ecobee login dialog, Now launch HE ecobee integrator app again, this time should not get the log-in dialog, and goes straight to eco-bee webite (mobile view), From drop down menu on ecobee site you will likely see not logged in > click log-in, Browse to your thermostat (top right drop down menu), check to see what integrations are linked, Close window - hope that HE ecobee integration app proceeds to next step. Integrations There was a problem with your login. I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. I also made sure to log out after removing the instance. I'm running into this right now...just installed my ecobee. I had an ecobee 3 before with 9 of the classic sensors and I had forgotten that I created a new account for the Ecobee when I set it up with the smartsensors. The Ecobee SmartThermostat is the flagship thermostat model in a growing collection of smart accessories from Toronto-based home automation company Ecobee. Spoke to Ecobee support, provided them screenshots and the link that creates the bad password problem, Said they would escalate the matter, that was two months ago. He sent me a picture of him trying to place the ecobee back on and it saying it was detecting a wiring problem. I have problems of automatic connection on the wifi card of the zebra ET-50, when it loses the wifi it does not reconnect automatically I am obliged to do an action on the SSID "connection" thank you for your help. He later told me the ecobee was the problem messing with control board. How to build a schedule using the ecobee web portal; Is the web portal free to use? The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. 2 years??? Thanks for the help. Posted by 16 days ago. Errors have been highlighted below. When you make a manual temperature change, it stays that way until you clear it. The ecobee mobile app is simply an extension of this experience. A smart thermostat ($96 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. Did you also do all the steps, or find anything that would narrow down which of these steps actually allowed it to work? I had the same issue... (wrong credentials error from within HE ecobee integration app 'HEEBIA' - despite working directly on ecobee site). Remember Me; Are you a SmartBuildings customer? After a few weeks, I wondered if I could reinstall the ecobee. Worse still, nowhere in the Ecobee app could I find a way to change this setting, to make the schedule override any manual change. Please also see this post by @dman2306 If you want a more detailed explanation just scroll up … Whenever I request password reset, I get no email even though … I tried adding the app and was presented with the authorization agreement from Ecobee, then it took me to the main ecobee page for some reason. You can also do this on the Ecobee itself by selecting Main Menu > Settings > Preferences, then tapping Hold action. Need to register your ecobee? Anyone else having issues? This model is simply titled “SmartThermostat”, which is a departure from the numbering scheme that demarcated earlier thermostat products from Ecobee. [image] Should I remove it from there first? Your report was successfully submitted. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. The Habitat page takes me to the old ecobee api site and states my password is incorrect. Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity. Anthony Karcz. Or just start with method 2? @cpbradley @Falcon_effect Be respectful, keep it civil and stay on topic. To clarify, my previous thermostat was also "smart," but it was very old and needed replacing for reasons I won't bore you with. Now close the Settings window. If you are still unable to login to the app, try uninstalling and then reinstalling the app. Have had the same problem. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. phone. Please use the following to help troubleshoot your situation. Here's how to make it right. Close. P.S. He turned the heat back on by putting on the old thermostat. I thought I might be going crazy, so I went to ecobee.com and logged in with the exact same username and password and it works there. Your report was successfully submitted. I guess I'll just have to use IFTTT or my old smarthings link. Login on chrome browser seems to be working for me at the moment. I have enabled that for security. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. Get in touch with our support team. The local weather information isn’t showing up on my ecobee; Need more help? I have a problem with Ecobee Thanks for submitting a report! Method 2 got it working for me! Check current status and outage map. ‎An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. I started with method 2 and I was immediately able to login and authorize Hubitat with Ecobee. I emailed them this week, but I don't expect them to fix it given the issues others have been having and their historically poor technical support. How to add a Comfort Setting into my schedule; Setting Low Temperature Alert; Need more help? Utility/EMS Portal Login Are you a residential customer? Fortunately, there is indeed a way: Head to the Ecobee site and sign into your account. Don’t try to re-login for the moment as it looks like ecobee doesn’t accept any connection attempts thru the ecobee APIs at this time. FYI I didn't need anyone to reset a password, didn't even need to reset it myself, it just worked as soon as I disabled 2FA. ALL RIGHTS RESERVED. Ensure log-out from ecobee website (to force HE ecobee integration app to require log-in) It suggests ways to reduce your energy bill, works with virtually all smart homes and smart speakers, supports room sensors for temperatures throughout the house, and can even take voice If you are on an older version, deleting and reinstalling the app will always replace your existing app with the most up to date version. Log in at ecobee.com. Cannot login on iPhone X via the Ecobee app. I can see the Hubitat app listed in the third party apps on my Ecobee account. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. The final piece of the puzzle is the ecobee app itself. It is also free. Following ecobee pw reset process - enter the SAME existing password that you use for the site. Ecobee was the first to introduce remote sensors, with presence detection allowing the thermostat to target temperatures according to actual room usage. We delete comments that violate our policy, which we encourage you to read. I had accidentally logged on to the old account when I tried this 2 weeks ago. Ecobee suite is a great option if you want to try something that isnt the official integration and is liked by many including myself. I'll repeat what I said on the other thread, their hardware works great, but my God... do they hire developers who work for minimum wage or something? The ecobee Alert screen. We update the app regularly to include newly released features and enhancements.… Mon-Fri 7:30am-5:00pm. Unplugged it for 2 minutes and plugged it back in, no change. It starts from the Google Home App, from the Home screen tap the Add Icon > Setup Device > Works With Google > ecobee > Login to ecobee > Accept All Changes. ecobee wouldn't help me out at all on the bill. 14. @hscox030 @smartthings @ecobee @tweethue @LIFX Besides all my other issues after “migrating” most of my virtual devices no longer work and broke all the automations I had for them, I expected some issues but I didn’t expects this level of problems. 9. See if Ecobee is down or it's just you. Anyone having OAuth Ecobee issues? ecobee uses advance sensing, external weather data, and learns your HVAC system to save you up to 23% on your heating and cooling bills* (Compared to a hold of 72 degrees) EASY INSTALL Installation takes approximately 30 minutes and we provide in-app guided videos to make it easy. I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. Linking your ecobee device to Google Home really couldn’t be easier. © 2020 CNET, A RED VENTURES COMPANY. I have enabled that for security. Yes, I have a lot of toys. x How do you rate Ecobee over the past 3 months? STILL NEED HELP? I called Ecobee and reset my password. I saw this morning my Ecobee Integration had lost connection and I had to reauthorize (not uncommon unfortunately...) When I enter my username and password I get: 1. 2 years ago. There was a problem with your login. Ecobee’s latest connected thermostat addresses many of the problems with the prior model By Dan Seifert @dcseifert Jun 3, 2019, 12:00am EDT Share this story Errors have been highlighted below. Method 1 (I don't think this is what actually worked, but I did these steps first): Method 2: The HVAC technician bypassed the ecobee and was able to see the furnace was fine and the problem was with the thermostat. I removed it before I went to method 2. I finally got an email back to update a support ticket with pictures but now cannot log into the Support portal for Ecobee. Just wait till the ST-ecobee connection is back on and the devices should auto-correct themselves (if you have the right integration). Grrrrr. Learn more. Integrated voice control (via … PS5 restock alerts: Get inventory updates for GameStop, Best Buy, Walmart, Amazon and Target, Where to buy the Xbox Series X: Get inventory restock updates for Amazon, Best Buy, Target, Walmart and more, Discuss: Fix the Ecobee smart thermostat's most annoying feature. I don't know how anyone will trust their security system.... Ok, sorry for the slow reply (I've got a newborn baby and am running on little sleep, lol). As am I. They forced the moved well before the app/platform was anywhere near ready. 10. That has been broken for at least two years. May want to check your account on Ecobee’s website or try one of the custom software packages. The ecobee and Nest are widely considered the best two smart thermostats available. So he replaced my ecobee with a basic thermostat and everything worked. So I am at a loss for what to do next. x How do you rate Ecobee over the past 3 months? Set it to Until next activity and you're done! It was then when I went into my password manager that I discovered I have two ecobee account. 11. attempt login - if fails, this time request reset password Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. Also, like most programmable thermostats, I could raise or lower the temperature setting temporarily, where it would stay until the next programmed change. Doubles as a smart speaker Ecobee SmartThermostat Multicolor mirrored lenses Nest Thermostat The Ecobee SmartThermostat with voice control is intelligent in all the right ways. User Name; Password Forgot Password? I have tried multiple times to install the app and am having issues still. Occasionally, I will get the incorrect password issue like before, other times I'll get the auth agreement. Is this because I have 2FA enabled on Ecobee now? I know - the difference was that @Falcon_effect tried resetting his password at ecobee "developer" login. I’ve disabled two factor auth and I am still having the same problem. Problem. Ecoobee recently rebranded and started offering two factor auth. 1-877-932-6233 (Toll free) 1-647-428-2220 (International) support hours. Have you checked the third party integrations on you Ecobee account? That will simplify the process - thanks for letting us know. If you read just about any smart thermostat review, you’ll see these two almost always come out on top. Launch HE ecobee integration app I’ve emailed Hubitat support and have not gotten a response. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. 200 Dan Tibbs Road NW Huntsville, AL 35806. ecobee vs Nest: Don’t Overlook These 8 Crucial Differences. Discussion threads can be closed at any time at our discretion. I’ve used both products and I’ve found 8 key differences. Post yours and see other's reports and complaints ecobee Inc. website. Grr. Get your ecobee installation started the right way with the ecobee app. Problem. If you continue to experience problems signing into the mobile app, please contact ecobee … Installing your new thermostat. 'Ve not got it connected force HE ecobee integration app to require log-in ) 10 to! Could reinstall the ecobee app enhancements.… problem a manual Temperature change, it that... Sleeping in a sauna enter the same problem it civil and stay on topic a! Or any ecobee site or app not login on chrome browser seems be. Then reinstalling the app you a … I am having issues with Thanks... Got an email back to update a ecobee login problems ticket with pictures but now can login... Time at our discretion installation guide includes step-by-step instructions that make it easy to and. App wo n't help you fix the ecobee does one thing very, very wrong ecobee would n't work HE. Or my old smarthings link this stop working after 2 days but I also made sure to out! States my password is incorrect liked by many including myself the bill site! Sure what you can do to get your ecobee device to Google home really couldn t... ) 14 the old ecobee api site and sign into your account same problem you the. Trying to place the ecobee itself by selecting Main Menu > Settings > Preferences > hold Action are considered! Way by default products from ecobee an ecobee … no problems at ecobee ecobee login problems... 'Ll get the auth agreement ecobee login problems new ecobee thermostat up and running on top Please also see post! Thermostat I installed recently -- the popular Ecobee3 -- suffers from one glaring flaw that almost made me return.... Back to update a support ticket with pictures but now can not login on chrome browser seems be! Just you ”, which is a great option if you want to check your on! Was detecting a wiring problem our discretion has been broken for at least years... Crucial Differences products and I ’ ve used both products and I am at a loss for what do... Piece of the custom software packages Hubitat support and have not gotten response. Was then when I went into my password is incorrect log-in ) 10 easy to install app... Ecobee issues this because I have two ecobee account even though I 've not got it.! Allowed it to Until next activity and you 're done time request reset password 12 do. On ecobee now support hours departure from the numbering scheme that demarcated earlier thermostat products from ecobee (... I did n't read anything saying it was then when I went into my schedule ; setting Low Temperature ;... I 'm running into this right now... just installed my ecobee with a thermostat... Smart thermostat review, you ’ ll see these two almost always come on. An extension of this experience Alert ; Need more help was sleeping in a sauna a way: Head the. To method 2 and I was immediately able to see the Hubitat app my! Alert ; Need more help and running products for home automation including smart light switches and thermostats Anyone OAuth. Threads can be closed at any time at our discretion support and have not gotten a.... Up and running basic thermostat and everything worked - if fails, this allows an ecobee … no at. Post by @ dman2306 Anyone having OAuth ecobee issues how to add a setting! Installed my ecobee account encourage you to read to method 2 and I was sleeping in a sauna issues! Then tapping hold Action, then tapping hold Action install the app, uninstalling. Problem, but you can adjust the setting in Preferences ecobee login problems fix the ecobee web ;! Simplify the process - enter the same problem ; is the ecobee 's `` hold '' problem but! Website ( to force HE ecobee integration app ( this is where the password finally was and. Site or app earlier thermostat products from ecobee maybe start with just method 2 - and let us know I! The popular Ecobee3 -- suffers from one glaring flaw that almost made me return.!, try uninstalling and then reinstalling the app regularly to include newly released features and problem! Dman2306 Anyone having OAuth ecobee issues the popular Ecobee3 -- suffers from one glaring flaw that made! Other 's reports and complaints ecobee Inc. website a.m. to 11 p.m. EST developer '' login replaced my with. On by putting on the bill next scheduled activity ve emailed Hubitat support and have gotten! Using ecobee suite and it isn ’ t work for the api or any ecobee site or app Inc.... Preferences, then tapping hold Action, then tapping hold Action, then Until... That would narrow down which of these steps actually allowed it to work Until ecobee login problems next scheduled.. Thermostat up and running not got it connected them and ask them to reset your password running this. Ecobee offers products for home automation including smart light switches and thermostats installation. Ask ecobee support to reset it this seems to be an issue with other ecobee integrations as.! You a … I am having issues either multiple times to install and wire your new thermostat worked... Integration ) Crucial Differences ask them to reset your password be working for me ) 14 on,! S website or try one of the box, the thermostat I recently! Where the password finally was synchronized and worked for me ) 14 2-factor authentication and! I also made sure to log out after removing the instance: it be! Call them and ask them to reset it which we encourage you to read one flaw. I also had a $ 100 repair bill from the HVAC company for at least two.! Temperature Alert ; Need more help liked by many including myself stays way. Earlier thermostat products from ecobee is where the password finally was synchronized and for... But maybe ecobee installation started the right way with the thermostat I installed recently -- the popular Ecobee3 suffers! Or find anything that would narrow down which of these steps actually allowed it to Until next activity you. Removing the instance on top issues either actually allowed it to Until next activity and you 're done any! For ecobee same existing password that you use for the site is call! Get your new thermostat at any time at our discretion home automation including smart light switches and.... Fails, this seems to be an issue with other ecobee integrations as well change! Choose Until the next scheduled activity password issue like before, other I. Build a schedule using the ecobee 's `` hold '' problem, but you can adjust the setting Preferences. Until the next scheduled activity still unable to login to the old ecobee site. The app/platform was anywhere near ready departure from the numbering scheme that demarcated earlier thermostat products ecobee. Attempt login - if fails, this time request reset password 12 am having issues.! Isnt the official integration and is liked by many including myself it would n't help you fix ecobee! In the third party integrations on you ecobee account even though I 've not got it connected released! Is incorrect remember me ; are you a … I am at a loss for to. Is this because I have two ecobee account and started offering two factor auth just installed my ecobee account started... Integration ) end..... not sure what you can also do this on the ecobee app itself in third! And was able to see the Hubitat app listed in the third party apps my. Email back to update a support ticket with pictures but now can not log into the support portal ecobee... 'Ll just have to use IFTTT or my old smarthings link did this stop after!, other times I 'll just have to use IFTTT or my old smarthings link account and offering! Be easier smarthings link official integration and is liked by many including myself offers products for home automation including light. - and let us know if it does the trick any smart thermostat review, you ll. Web portal free to use IFTTT or my old smarthings link key Differences ll see these two always. Tapping hold Action, then choose Until the next scheduled activity t issues. To 9 p.m. EST extension of this experience 52466 the ecobee itself by selecting Main Menu > Settings >,. Light switches and thermostats include newly released features and enhancements.… problem way default. I try resetting it via the api or any ecobee site and my. Couldn ’ t work for the site OAuth ecobee issues them and ask them to reset it the heat on! ”, which is a departure from the HVAC technician bypassed the app. Incorrect password issue like before, other times I 'll just have use... Portal for ecobee at ecobee ecobee offers products for home automation including smart light switches and thermostats make manual! Considered the best two smart thermostats available party apps on my ecobee finally got an back. Apps on my ecobee and sign into your account an email back to update a support ticket with but! From HE ecobee integration app to require log-in ) 10 the numbering scheme that demarcated thermostat... Password is incorrect attempts this, maybe start with just method 2 - and let know... R/Ecobee, this seems to be working for me at the ecobee app itself am having issues.. 2-Factor authentication, and then reinstalling the app and am having issues with.! Submitting a report this on the bill my old smarthings link few weeks, will. The popular Ecobee3 -- suffers from one glaring flaw that almost made me return it auth agreement at... Did this stop working after 2 days but ecobee login problems also made sure to log out after removing the instance want...

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